Project Description

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Welkin Course Code: ESP0

Course Features

For the general PC user, dealing with computer technical difficulties is often frustrating. While some of the problems require professional help, there are quite a few problems that can readily be solved on your own. This course is designed to equip participants with the knowledge and skills to maintain their PCs in good shape and troubleshoot common problems related to computer operation or peripheral equipment. Some of the topics covered in the course include:

  • Windows troubleshooting basics
  • Improving computer performance
  • Computer security and virus protection
  • Troubleshooting printers
  • Remote desktop connection
By the end of the course, you should have a good understanding of basic PC operation and be able to troubleshoot a variety of common PC problems.
  • Qualified and experienced instructors
  • Easy-to-follow, step-by-step hands-on learning approach
  • Best practices explained and demonstrated

Learn from the Experts

Further Study

After completing this course you may further develop your knowledge and skills in office desktop applications with the CEF-approved course Effective Use of Microsoft Office in Business.

Course Fee

$1100

Course Duration

6 Hours

Course Prerequisites

Course participants are expected to have basic computer skills.

Title of Award

Upon successful completion of the course, students will receive a Certificate of Achievement.

Sign up for your course by clicking the Enrol button and proceed to Checkout to finish course registration.

Solving Common PC Problems
Course No. 課程編號Info. 語言/系統/地點Start 開課日End 完課日Day(s) 上課日Time 上課時段Duration 課程長度Enrol 報名
ESP0-19111KCantonese / PC / MongKok06-Nov06-NovWED0930-1230;1400-17006 hours / 2 sessions20191106

$1,100Enrol

Anyone using a computer in the office or at home encounters technical problems at one point or another. For the general PC user, dealing with computer technical difficulties is often frustrating. While some of the problems require professional help, there are quite a few problems that can readily be solved on your own. This course is designed to equip participants with the knowledge and skills to maintain their PCs in good shape and troubleshoot common problems related to computer operation or peripheral equipment.

  1. Windows basic troubleshooting
    • Getting Help
    • Updating your program or drivers
    • The Start Menu Overview
    • To uninstall or change a program
  2. Startup & shutdown troubleshooting
    • Start your computers in safe mode
    • Using last known good configuration
    • System Restore overview
    • BIOS error warning sound
  3. Increase computer performance
    • Startup applications
    • Adjust performance options
    • End running application
    • Disk Cleanup
    • Using disk defragmenter
    • Reserve disk space for virtual memory
    • Back up files
    • Restore files from a backup
  4. Hardware troubleshooting
    • Device manager
    • USB plug & play hardware
  5. Computer security and virus handling
    • Anti-virus software scan
    • Windows Update
    • Use Windows Firewall
  6. Printers troubleshooting
    • Fix Printer Problem
    • Installing network printers
    • Setting printer properties
    • See what’s printing
    • Cancel printing
    • Connection Checking
    • IPCONFIG command
    • Connecting two computers
  7. How to add new Chinese input method
    • Add another keyboard layout
    • Remove a text service
    • Use shortcut key to switch language & keyboard layout
  8. Remote desktop connection
    • Remote desktop connection
    • Enable remote desktop connection
  9. Setup Windows Dual Boot
    • How to setup Windows Dual Boot options?
    • Technique of installing multiple OS
  1. You can enrol this course by our online system, or call (852) 3605 3322 for reservation.

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